Organisational success relies on the capability and energy of its people. Ensuring your leaders, managers and supervisors are equipped with the right knowledge and skills to harness and focus that capability and energy is critical.

Designed for existing or emerging leaders, the BSB40520 Certificate IV in Leadership and Management provides the skills and knowledge to lead and guide others in the workplace and to manage effective, motivated, high-performing teams.

Our training is available through face-to-face delivery or our LDN-i platform, a live, facilitator-led, interactive training environment over an internet-connected computer or device. We can also customise this program for your workplace and industry and deliver it anywhere in Australia.

This program is also available as a public program though Workplace Dimensions.

public program starts aug 11th – see more and book

Area

Leadership & Management

Program format

4 x 2 day blocks

Suitable for

All industries

Nationally recognised?

Yes

Why invest in leadership and management skills for your people?

  • Good leadership increases job satisfaction, staff engagement and retention, reduces costly turnover and improves the productivity of your organisation.
  • Developing your high-potential employees gives them the tools to manage and lead their teams to complete projects efficiently, on budget and on time.
  • Leaders who can communicate, coach, mentor and develop others, create teams that can meet goals and provide a positive working environment that supports mental health and wellbeing.

Who in your team would benefit from this program?

  • Staff who have been promoted to a team leader, supervisor or management position.
  • Staff with technical or vocational experience who would like to start or progress their career in leading others.
  • Staff who already work in roles such as frontline managers, leading hands, supervisors, team leaders or managers who would like to gain a formal management qualification.

Why invest in leadership and management skills for your people?

  • Good leadership can increase job satisfaction, staff engagement and retention, reduce costly turnover and improve the productivity of your organisation.
  • Developing your high-potential employees gives them the tools to manage and lead their teams to complete projects efficiently, on budget and on time.
  • Leaders who can communicate, coach, mentor and develop others, will create teams that can meet goals and provide a positive working environment that supports mental health and wellbeing.

Who in your team would benefit from this course?

  • Staff who have been promoted to a team leader, supervisory or management position.
  • Staff with technical or vocational experience who would like to start or progress their career in leading others.
  • Staff who already work in roles such as frontline managers, leading hands, supervisors, team leaders or managers who would like to gain a formal management qualification.
ABOUT THIS PROGRAM

Irrespective of the industry, the skills of leadership are the same. Our highly practical program blends the latest techniques to learn skills to manage and lead others and helps your leaders get the best from their people.

During the program, participants apply the learning, activities and assessments to their day-to-day roles with opportunities to set goals, develop work priority plans and be self-reflective.

OUR delivery FORMAT

We offer you maximum flexibility – book the whole program or just the topic modules you need!

Eight days of training broken into 4 x 2 day modules, plus workplace tasks per module. Participants can undertake the full qualification, or choose the module of their choice and gain the competencies covered in that module.

This program is designed for adult participants who are already or have recently been employed. Assessments are open book questions, practical activities and projects designed to be incorporated into their day to day job rather than adding to their workload.

Participants have up to 12 months to complete the qualification or the individual modules.

ABOUT THE program modules

To attain the BSB40520 Certificate IV in Leadership and Management, participants must be deemed competent in 12 units of competency (five core, seven elective) over an eight-day program, plus workplace tasks.

The eight days may be delivered in consecutive days or in four x two-day modules with gaps between each module to allow participants to practice skills learned back at their workplace.

Our 8 day public program allows for enrolment in either the full qualification or into the individual modules.

THE program MODULES
This two-day module supported by workplace application and assessment delivers three units toward BSB40520 Certificate IV in Leadership and Management.

Good communications have long been positioned as one of the fundamental skills of strong leaders. Quality interpersonal skills have been proven to build trust and robust relationships that underpin the development of teams and increase the influence of an individual both internally and externally. This two-day program addresses these skills not as a ‘nice to have’ but rather as fundamental to the achievement of improved results through interactions with others. Increased productivity, delivery of efficiencies and reduced rework due to miscommunication are only some of the deliverables that this module seeks to achieve.

Participants attending this module will build the ability to flex to the way they communicate to the preferred communication styles of others. This is achieved through gaining deeper listening skills and more informed ‘reaction management’. Whether with direct reports, clients or peers, participants will learn how to give effective feedback, constructively engage in conflict by listening to different perspectives and seeking to deal with others respectfully and confidently.

Units covered in this module:

  • BSBXCM401 – Apply communication strategies in the workplace
  • BSBCMM412 – Lead difficult conversations
  • BSBLDR412 – Communicate effectively as a workplace leader


At the end of this module participants will be able to:

  • Evaluate appropriate methods of communication, identify barriers to effective communication and engage others in ideas generation
  • Ask quality questions and listen more deeply for increased understanding of core issues and motivations
  • Develop trust and confidence in others through quality interactions that deliver the agreed outcomes
  • Run presentations and meetings that engage others, create two-way conversations that result in action
  • Give effective feedback for performance improvement
  • Self-manage difficult conversations for more effective outcomes
  • Manage difficulties in the workplace and work performance to create positive outcomes
  • Engage in effective record keeping and reporting on communication outcomes
  • Maintain networks and sustain quality relationships with teams, peers and clients, monitoring satisfaction levels and addressing issues proactively.

This two-day module supported by workplace application and assessment delivers four units toward BSB40520 Certificate IV in Leadership and Management.

Leaders who can harness a team environment that is inclusive, where individuals know how they add value to the broader business and who are clear about expectations on their performance will achieve results far beyond those that do not. Team leadership requires an understanding of what individuals and the group need in different situations in order to feel confident, competent and to continue to build skills with the evolving workplace.

Designed both for managers of intact teams, project teams and for team members working in a matrixed organisation, this module outlines the key stages of team development and how to move the team from early relationship development through to an aligned focuses on goals and collaborative work flow. This two-day program also focuses on planning and prioritisation in order to create efficiencies, reduce rework and optimise individual performance.

Units covered in this module:

  • BSBLDR411 – Demonstrate leadership in the workplace
  • BSBLDR414 – Lead team effectiveness
  • BSBXTW401 –Lead and facilitate a team
  • BSBLDR413 – Lead effective workplace relationships


At the end of this module participants will be able to:

  • Better appreciate where to focus their energy in order to increase influence and reduce lost time on things beyond their control
  • Plan, prioritise and evaluate resources in order to create efficiencies and optimise performance
  • Identify opportunities to delegate tasks to support individual skills development and in-role growth
  • Recognise behaviours that occur at each stage of team development
  • Intervene appropriately to lead individuals through the stages of team development (either as a manager or team member)
  • Review their current team against the characteristics of a high performing team and develop strategies to progress toward this
  • Build a vision and compelling reason to motivate team members and subcontractors to work together toward optimal performance
  • Set goals to support a growth mindset and opportunities for development
  • Create action plans that can be implemented with current teams

This two-day module supported by workplace application and assessment delivers three units toward BSB40520 Certificate IV in Leadership and Management.

Leaders are required to think quickly, innovate and make decisions in a fast-paced environment. Participants discover how to adapt their leadership style, to successfully solve the many problems leaders face on a day-to-day basis, to deliver on robust outcomes in complex work environments while juggling conflicting priorities. Participants will learn how to apply critical thinking to innovate and continuously improve, while confidently understanding how to manage projects and plans in an ever-changing environment.

Units covered in this module:

  • BSBOPS402: Coordinate business operational plans
  • BSBPMG430: Undertake project work
  • BSBCRT411: Apply critical thinking to work practices


At the end of the module participants will:

  • Learn how to solve problems with innovative thinking
  • Explore how to manage contingencies that arise when implementing something new
  • Understand the difference, and need for, critical and creative thinking in the innovation process
  • Learn how to manage stakeholders in the innovation processes
  • Discover how to increase productivity through co-ordinating business operational plans
  • Discover how to evaluate and test ideas as solutions to problems

This two-day module supported by workplace application and assessment, delivers two units toward BSB40520 Certificate IV in Leadership and Management.

Units covered in this module:

  • BSBLDR521– Lead the development of diverse workforces
  • BSBTWK503 – Manage meetings


Day 1 – Leading diversity

Day 1 will centre on diversity and inclusion. There will be discussions on diversity of thought, actions, beliefs, and practice. Learn how promoting an inclusive workplace can support your team’s growth and productivity. Designed to uncover conscious and unconscious barriers to accepting of difference, you will leave with a new understanding and awareness of this topic.

During this module participants will:

  • Build personal relevance around what diversity and inclusion means
  • Understand the personal and business benefits of diversity and inclusion
  • Determine the internal and external barriers that prevent inclusion in the workplace and learn what to do when the barrier presents itself
  • Learn how to embed diversity into plans and day to day operations; and
  • Discover how to support the development of a diverse and inclusive workforce
  • Identify your own beliefs and attitudes in relation to diversity and inclusion in various areas

DAY 2 – Managing change

Day2 will centre around change as change is constant. Change of priorities, team members, deadlines, skills, briefs, boundaries, leadership, and job roles. In this one-day program understand how to manage change within yourself and your team, and importantly how to manage constant change and the corresponding change fatigue. Discover how to communicate change that empowers productivity not polarises action

During this module participants will:

  • Understand how change affects performance and a Leader’s role in this journey
  • Recognise the signs of change fatigue, what causes it and potentially what could tip people over the edge
  • Discover what people need most during change and what a Leader can do to help their team manage change fatigue and uncertainty (including the impact upon people’s reactions and emotions) and create a climate of certainty in the face of shifting priorities.
want a customised program for your workplace? contact us

Upcoming Workplace Dimensions public programs
BSB40520 Certificate IV in Leadership & Management

  • BSB40520 Certificate IV in Leadership & Management (Thursdays and Fridays)
  • DATES:
    Leading teams: 1 & 2 Sep 2022
    Innovation and critical thinking: 22 & 23 Sep 2022
    Leading diversity and managing change: 13 & 14 Oct 2022
    Leading communication: 17 & 18 Nov 2022
  • TIMES EACH DAY
    8.00am-4.30pm EST

  • Investment:
    Full qualification (all 4 modules) $2,995* AUD
  • Investment:
    By individual module $750* AUD each

*Note GST does not apply on accredited training.

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