Leading communication (2-day program)

Good communications have long been positioned as one of the fundamental skills of strong leaders. Quality interpersonal skills have been proven to build trust and robust relationships that underpin the development of teams and increase the influence of an individual both internally and externally. This two-day program addresses these skills not as a ‘nice to have’ but rather as fundamental to the achievement of improved results through interactions with others. Increased productivity, delivery of efficiencies and reduced rework due to miscommunication are only some of the deliverables that this module seeks to achieve.

Participants attending this module will build the ability to flex to the way they communicate to the preferred communication styles of others.
This is achieved through gaining deeper listening skills and more informed ‘reaction management’.
Whether with direct reports, clients or peers, participants will learn how to give effective feedback, constructively engage in conflict by listening to different perspectives and seeking to deal with others respectfully and confidently.

At the end of this 2-day Leading Communication program, participants will be able to:

  • Evaluate appropriate methods of communication, identify barriers to effective communication and engage others in ideas generation

  • Run presentations and meetings that engage others, create two-way conversations that result in action
  • Give effective feedback for performance improvement
  • Self-manage difficult conversations for more effective outcomes
  • Manage difficulties in the workplace and work performance to create positive outcomes
  • Engage in effective record keeping and reporting on communication outcomes
  • Maintain networks and sustain quality relationships with teams, peers and clients, monitoring satisfaction levels and addressing issues proactively.
  • Develop trust and confidence in others through quality interactions that deliver the agreed outcomes
  • Ask quality questions and listen more deeply for increased understanding of core issues and motivations

Gain nationally accredited units of competency.

When you’ve attended this program, have successfully completed your assessments and are deemed competent, you’ll receive a statement of attainment showing the units of competency gained.

Units of competency covered in this program are:

  • BSBXCM401 – Apply communication strategies in the workplace
  • BSBCMM412 – Lead difficult conversations
  • BSBLDR412 – Communicate effectively as a workplace leader

The Leading Communication two-day module is supported by workplace application and assessment and delivers three units toward BSB40520 Certificate IV in Leadership and Management.

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This program is delivered via Zoom with a live facilitator, in a real-time, interactive training environment that you can access from anywhere via an internet connected computer or device. This is not a pre-recorded online program – it is the same experience as our highly interactive face-to-face programs.


While there are no educational prerequisites for this course, it is a program for people who work in in a leadership or supervisor capacity, regardless of which industry.  English language proficiency and literacy skills are needed to complete the course in the required time frame. The program also requires competency in using a computer or tablet devices for research.

A good level of numeracy is necessary to complete the learning and assessment activities in this program.

Please let us know when you enrol if we can support you.

Using the cloud-based interactive platform Zoom, you can gain your qualification with a live facilitator, in real-time, with a group of other participants, via computer from anywhere in the world with an internet connection and a device with a microphone and camera.

We don’t offer pre-recorded online programs or self-paced programs where you receive the materials and work it out for yourself. That’s not an effective way to learn and it’s not how we work. Workplace Dimensions are experts in live training. Our program simulates real face-to-face training, with expert facilitators, peers and all the activities, discovery learning and discussions you’d experience if you were working in a training room together. We offer the same experience of our face-to-face programs, delivered via computer. You’ll even get morning, afternoon, and lunch breaks – though, you’ll have to supply your own muffins and coffee!

We supply workbooks, handouts and assessments via post to your home or workplace. We look after logistics in the same meticulous way we do with our face-to-face programs.

The Zoom software only requires an internet connection and works cross-platform on all PC and Mac desktop computers, devices and smartphones that have a camera and microphone, which most devices already have.

The Zoom software platform is free for you to use and is available either in-browser (through Chrome, Firefox etc.), as a downloadable app for computers and devices, or can be integrated into your company intranet.

Zoom also encrypts all content at the application layer using the Advanced Encryption Standard (AES) 256-bit algorithm, and we use password-protected sessions to enhance this security.

We have technical support resources to seamlessly support you if you are not familiar with working with this type of technology.

If you need support setting up or using Zoom, we have a team member available running weekly Wednesday Zoom testing sessions (or by appointment) to ensure you are confident with using Zoom before the program starts.

Need a skill set, not the full qualification?

Sometimes you may not need the full qualification, but rather the skill set or specific topics within a qualification. Our flexible ‘module’ option means you can choose to attend only the topic/s you need, and when you’ve attended, successfully completed your assessments, and are deemed competent you’ll receive a statement of attainment showing you’ve gained those units of competency. Complete all four topics and receive the full qualification.

This module is part of the BSB40520 Certificate IV in Leadership & Management

BSB40520 Certificate IV in Leadership and Management is a program that gives you the skills and knowledge to lead and guide others in the workplace and to manage effective, motivated, high-performing teams in all types of organisations and industries.

Want this program customised for your workplace and industry?
Let’s talk.

Call us on 03 9510 0477.