Leading communication (2 day program)Tania S2022-10-24T12:34:15+11:00
Leading communication (2-day program) LIVE AND ONLINE TRAINING
Good communications have long been positioned as one of the fundamental skills of strong leaders. Quality interpersonal skills have been proven to build trust and robust relationships that underpin the development of teams and increase the influence of an individual both internally and externally. This two-day program addresses these skills not as a ‘nice to have’ but rather as fundamental to the achievement of improved results through interactions with others. Increased productivity, delivery of efficiencies and reduced rework due to miscommunication are only some of the deliverables that this module seeks to achieve.
Participants attending this module will build the ability to flex to the way they communicate to the preferred communication styles of others.
This is achieved through gaining deeper listening skills and more informed ‘reaction management’. Whether with direct reports, clients or peers, participants will learn how to give effective feedback, constructively engage in conflict by listening to different perspectives and seeking to deal with others respectfully and confidently.
This program is delivered via Zoom with a live facilitator, in a real-time, interactive training environment that you can access from anywhere via an internet connected computer or device. This is not a pre-recorded online program – it is the same experience as our highly interactive face-to-face programs.
While there are no educational prerequisites for this course, it is a program for people who work in in a leadership or supervisor capacity, regardless of which industry. English language proficiency and literacy skills are needed to complete the course in the required time frame. The program also requires competency in using a computer or tablet devices for research.
A good level of numeracy is necessary to complete the learning and assessment activities in this program.
Please let us know when you enrol if we can support you.
Using the cloud-based interactive platform Zoom, you can gain your qualification with a live facilitator, in real-time, with a group of other participants, via computer from anywhere in the world with an internet connection and a device with a microphone and camera.
We don’t offer pre-recorded online programs or self-paced programs where you receive the materials and work it out for yourself. That’s not an effective way to learn and it’s not how we work. Workplace Dimensions are experts in live training. Our program simulates real face-to-face training, with expert facilitators, peers and all the activities, discovery learning and discussions you’d experience if you were working in a training room together. We offer the same experience of our face-to-face programs, delivered via computer. You’ll even get morning, afternoon, and lunch breaks – though, you’ll have to supply your own muffins and coffee!
The Zoom software only requires an internet connection and works cross-platform on all PC and Mac desktop computers, devices and smartphones that have a camera and microphone, which most devices already have.
The Zoom software platform is free for you to use and is available either in-browser (through Chrome, Firefox etc.), as a downloadable app for computers and devices, or can be integrated into your company intranet.
Zoom also encrypts all content at the application layer using the Advanced Encryption Standard (AES) 256-bit algorithm, and we use password-protected sessions to enhance this security.
We have technical support resources to seamlessly support you if you are not familiar with working with this type of technology.
If you need support setting up or using Zoom, we have a team member available running weekly Wednesday Zoom testing sessions (or by appointment) to ensure you are confident with using Zoom before the program starts.
Sometimes you may not need the full qualification, but rather the skill set or specific topics within a qualification. Our flexible ‘module’ option means you can choose to attend only the topic/s you need, and when you’ve attended, successfully completed your assessments, and are deemed competent you’ll receive a statement of attainment showing you’ve gained those units of competency. Complete all four topics and receive the full qualification.
This module is part of the BSB40520 Certificate IV in Leadership & Management
BSB40520 Certificate IV in Leadership and Management is a program that gives you the skills and knowledge to lead and guide others in the workplace and to manage effective, motivated, high-performing teams in all types of organisations and industries.