WE work with brands you know
to BUILD SAFER AND MORE PRODUCTIVE WORKPLACES.

LDN are trusted by some of the best know brands to help transform their organisations.
Here are some of our shared success stories.

AT A GLANCE

HIGHLIGHT:
Customisation and delivery of BSB40520 Certificate IV in Leadership and Management. To date we have enrolled 11,000 Downer Group people into our RTO.

INDUSTRY:
Integrated services

COMPANY SIZE:
44,000 + employees.

WHAT WE OFFERED:
Instructional design and Leadership and Management training

PROGRAMS WE OFFERED:
BSB40520 Certificate IV in Leadership and Management

Leadership Dimensions designed and continue to deliver BSB40520 Certificate IV in Leadership and Management, a leadership qualification customised to Downer Group and its diverse divisions. 

Downer is the leading provider of integrated services in Australia and New Zealand. It works closely with its customers to design, build and sustain assets, infrastructure and facilities. The Group employs approximately 44,000 people across more than 300 sites, primarily in Australia and New Zealand and also in the Asia-Pacific region, South America and Southern Africa.

A long-term client, Downer approached Leadership Dimensions (the leadership division of Learning Dimensions Network) six years ago with a desire to further support their frontline leaders.

We know that clients who invest significantly in their employees develop competent and confident people who build skills, knowledge and experience within the organisation, often leading to those individuals being promoted. Companies that are adept at identifying this talent are also proficient in setting new managers and leaders up for success. Early on, Downer recognised the importance of investing in its frontline leaders and one of its strategies was to partner with Leadership Dimensions to develop a highly customised, nationally accredited qualification in Leadership and Management.

The program is modularised to suit the different business divisions across Downer, all of which have varying requirements around how the training needs to be delivered. For example, employees from remote mining projects will require a different solution to those on working on rail or gas projects.

This program has been delivered to over 11,000 Downer employees across Australia and has developed a solid reputation for being able to impart the tangible, practical leadership skills needed on the ground.

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Candice Mesecke, former Executive Manager, Organisational Development & Change at Downer said: “Developing our leaders is key to our overall business performance. Our frontline leaders are responsible for delivering results for our customers in a safe manner, on time and on budget. They lead groups of diverse employees and are therefore key drivers of the business’s success. LEaD1 (our internal name for the program) needed to be dynamic and relevant if it were to create a shift in mindset and improve performance. Downer’s frontline leaders are incredibly astute individuals who work in no-nonsense environments, so we developed a program that aligned to their operating environment and challenges, and was also highly engaging. This has been achieved through clever learning design and outstanding facilitation from the Leadership Dimensions team of approved Downer trainers.”

Candice says, “We chose to align the training to a qualification that gave us a structure for our people to demonstrate solid outcomes. Our people enjoy working towards an accredited qualification and our customers enjoy the benefits of a skilled supervisory workforce. We are proud of the outcomes of the program and the results on the ground, which LEaD1 has managed to generate at Downer within a relatively short time frame.”

With many opportunities in the program to reflect on their attitudes and beliefs, learners say their insights into their own leadership style directly impacts their ability to communicate more effectively, draw on a wider range of leadership skills in challenging situations, and be more mindful about their leadership approach.

One learner said: “I’ve found it really useful to take time away from the work-site to look at the way I lead others, my underlying beliefs, and the way it all comes out in my communication with others. Understanding the concept of “Above the Line” and “Below the Line” behaviours (taking accountability, ownership and responsibility vs blame, excuses and denial) has been really eye-opening. I can think of so many examples of times I was leading with “Below the Line” behaviours that just don’t get the best out of people. I can now see how the way I am (as a leader) has a direct impact on the behaviours of those around me and the results we can achieve.”

Thanks to Candice from Downer for speaking to us.

AT A GLANCE

HIGHLIGHT:
Creating a ‘Fit For Work’ program and online induction content

INDUSTRY:
Agriculture chemicals

COMPANY SIZE:
400+ employees

WHAT WE OFFERED:
Instructional design, facilitation, online induction program and video

PROGRAMS WE OFFERED:
‘Fit For Work’ and induction program and video

About the company

Nufarm are a global player in the world of Agricultural chemicals. In Australia and New Zealand, they maintain manufacturing and marketing operations employing more than 3,400 people, all of whom make a vital contribution to the company’s reputation for quality products, innovation, first-class marketing and technical support.

The need

To develop and deliver a 2-hour workshop to launch a new drug and alcohol and fatigue policy and procedure and an online induction and verification of competency program supported with a video.

The solution

The face-to-face training focused on creating personal relevance as to the reason the new policy was expanded to include other areas that may impact the ability to be Fit to Work and included education, resources and support available.

To educate new hires, a shorter version of the face-to-face program was created to be uploaded to Nufarm’s induction platform.

Topics included: fatigue, mental wellness and mental illness, the impact of over-the-counter and prescribed medications, drugs and alcohol and dehydration.

The results

Delivery included verification of competency through an online assessment. The program commenced across Australia and New Zealand in 2021 and is ongoing.

Participant feedback

All elements of the program were relevant to my role on how I can help identify and guide safety holistically.
Quyen Le, IBP and Continuous Improvement lead

I will keep reminding colleagues about being fit for work & their private lives through our toolbox meetings & general communication.
Paul Hancock, Parts and Warranty Interpreter

Quite enjoyable, not at all boring (as I was expecting).
Ray Byrne, Regional Service Centre Manager


Program was useful. Raises an awareness of Fit for Work at Nufarm.
Elizabeth Tran, Financial Accountant


Presenter was very easy to listen to as she didn’t read word for word on a strictly scripted speech. You could tell she was genuinely interested in the topics discussed.
Gavin Merritt, Area Sales Manager


Facilitator was amazing. She has a wonderful way of including everyone and being very supportive. It was extra impressive she could do that over TEAMS.
Michael Pritchard, Reporting and Analytics Lead

At challenging times, such training programs could still help us to connect with one another and learn new things that can be applied in both our work and personal lives.
Farhana Razeen, Procurement Officer

Breakout teams were a great way to split up the session and encourage engagement.
David Rumbold, ANZ Lead – Regulatory.
AT A GLANCE

HIGHLIGHT:
Safety culture review and safety leadership training

INDUSTRY:
Asset Management

COMPANY SIZE:
200+ employees

WHAT WE OFFERED:
Safety culture survey

PROGRAMS WE OFFERED:
Safety leadership program

About the company

Warakirri Asset Management is 100% owned by its Directors and employees and provides specialist investment to meet the needs of charities, superannuation and individual investors across Australian, global and emerging markets equity. As part of its portfolio, the Warakirri Diversified Agriculture Fund owns and develops a diversified portfolio of investment grade agricultural assets.

These include:

  • Warakirri Cropping – 100,000ha of broad acre cropping farms in Victoria, Southern and Northern NSW, Southern Queensland and Western Australia.
  • Daybreak Cropping – over 75,000 ha in Queensland, NSW, Victoria and Western Australia.
  • Aurora Dairies – one of Australia’s largest milk producers with highly productive dairy properties across South-east South Australia and South-west, Northern and Gippsland regions in Victoria.

The need

To conduct a safety culture survey to benchmark the different safety cultures within the various portfolios (divisions). Warakirri also wanted design and delivery of a 2 day Safety Leadership program for identified key leaders.

The results

Safety Dimensions conducted focus groups, surveys and one-on-one interviews to review and analyse the safety culture of each division.

Safety Dimensions provided benchmarking of Warakirri Asset Management’s current performance against other organisations who have a high performing safety culture and provided individual recommendations (via a roadmap) for each of the three business divisions to move towards their desired culture levels.

During this time Safety Dimensions also designed and delivered a 2 day Safety Leadership program to key leaders within the organisation.

As a result, in depth written reports and analysis were presented and discussed with each CEO of the Warakirri divisions, as well as a collective discussion on recommendations to inform their three-year safety culture strategy.

Client feedback

I have to say your briefing and information provided is brilliant and key to the success which will result from tomorrow.
Dale O’Neill, Chief Executive Officer, Daybreak Cropping.

LDN’s work is appreciated and quality.
Gavin Merriman, Manager, Health, Safety and Environment, Warakirri Asset Management.

Participant feedback

Overall, I now think differently about how serious I was taking safety.
David Poke, Farm Manager, Aurora Dairies.

Leadership skills will be useful to practice and implement.
Keith Walton, Assistant Farm Manager, Warakirri Cropping.

AT A GLANCE

HIGHLIGHT: Hazard Identification simulation training

INDUSTRY:
Waste management

COMPANY SIZE:
2,000 + employees

WHAT WE OFFERED:
Instructional design and facilitation and train the trainer program

PROGRAMS WE OFFERED:
Hazard identification and train the trainer program

About the company

JJ Richards provides an extensive range of commercial and domestic services, providing customers with total waste management solutions for all of their waste needs.

JJ’s has operations throughout Queensland, New South Wales, Australian Capital Territory, Victoria, South Australia, Western Australia, Northern Territory, Tasmania and New Zealand. They have a fleet of over 1,800 vehicles and employ over 2,200 people. They perform a variety of solid, hazardous and liquid waste collection services for over 110,000 commercial customers and perform 2.5 million domestic garbage, recycling, sanitary and green waste collections services per week under contract for 63 local authorities throughout Australia and New Zealand.

The need

JJ’s Waste recognised hazard identification as the first line of defence and wanted to create hazard identification simulation training for staff attending client sites to discuss bin locations and safe emptying or bin removal. These include large civil sites as well as smaller project sites and private properties.

The solution

Designed to be scenario-based and taught through simulated experiences, this highly relevant program addressed the difficulty JJ’s Waste are faced given the wide range of potential hazards and risk mitigation required (including interaction with the general public).

Safety Dimensions designed, piloted and conducted a ‘Train the Trainer’ with key internal staff so the program can be conducted internally moving forward. However, Safety Dimensions remains contracted to continue delivery given the high standard of facilitation and program outcomes.

The results

Initially delivered to JJ’s Waste Sales Representatives, due to its success, the program was expanded to all key staff.

Participant feedback

Learning about the RAS was brilliant and helps to explain why sometimes we are blind to what is around us, and then how to directionalise our thinking with open and curious questions.
Regional Health, Safety & Environment Coordinator – NQ/NT

AT A GLANCE

HIGHLIGHT:
A pathway program aligned to BSB40520 Certificate IV in Leadership and Management

INDUSTRY:
Owner and operators of electricity and gas assets across eastern and northern Australia.

COMPANY SIZE:
2,000 + employees

WHAT WE OFFERED:
Consulting, instructional design and facilitation

PROGRAMS WE OFFERED:
Modularised safety leadership programs

Solar

About the company

Jemena owns and operates over $11bn worth of electricity and gas assets across eastern and northern Australia. Supplying millions of households and businesses with essential services every day. Jemena holds a strong portfolio of high-quality distribution and transmission assets and is made up of Jemena Electricity Network, Jemena Gas Network, Queensland Gas Pipeline, Eastern Gas Pipeline, Northern Gas Pipeline, VicHub, Colongra Gas Transmission and Storage Facility, Atlas Gas Pipeline, Darling Downs Pipeline and Roma North Gas Processing Facility.

The need

To design and facilitate a 5-module program delivering skills and knowledge to their prospective and current leaders that fit within their existing learning and development training framework.

The results

Through a consultative process Safety Dimensions designed a program incorporating Jemena’s procedures and templates. This program built on existing training within their framework and added new knowledge and skills.

Participant feedback

My three takeaways from this program were: 1. How to play my part as a safety leader, 2. How to assess risks and hazards associated and 3. How to have a conversation to achieve HSE outcomes.
Supervisor, Jemena.

Great program, lots of engagement throughout. Thoroughly enjoyed.
Employee, Jemena.

The facilitator was excellent. The use of break-out rooms and the timers used were effective. The content was enjoyable and engaging.
Manager, Jemena.

AT A GLANCE

HIGHLIGHT: Created a four module (8 day) pathway program aligned to BSB40520 Certificate IV in Leadership and Management

INDUSTRY:
Waste management

COMPANY SIZE:
2,000 + employees

WHAT WE OFFERED:
Instructional design, face-to-face and online facilitation

PROGRAMS WE OFFERED:
BSB40520 Certificate IV in Leadership and Management

About the company

JJ Richards provides an extensive range of commercial and domestic services, providing customers with total waste management Solutions for all of their waste needs.

JJ’s has operations throughout Queensland, New South Wales, Australian Capital Territory, Victoria, South Australia, Western Australia, Northern Territory, Tasmania and New Zealand. They have a fleet of over 1,800 vehicles and employ over 2,200 people. They perform a variety of solid, hazardous and liquid waste collection services for over 110,000 commercial customers and perform 2.5 million domestic garbage, recycling, sanitary and green waste collections services per week under contract for 63 local authorities throughout Australia and New Zealand.

The need

To create a training solution for their supervisors and team leaders to upskill them in their capabilities directly relating to communication, consultation and leading their teams safely.

The solution

Through consultation, Leadership Dimensions customised a modularised program aligned to units of competency towards the BSB40520 Certificate IV in Leadership and Management.

The module design provides high potential employees, supervisors, branch managers, operations managers and regional managers with knowledge and skills to support their leadership communication and abilities in leading teams. This program would then advance to a full qualification through further program days for branch managers, regional managers, high potential employees and operations managers to progress to the full BSB40520 Certificate IV in Leadership and Management qualification.

The results

LDN are currently delivering this program throughout JJ’s Waste in Victoria and will be expanding to other states within Australia.

Participant feedback

I liked learning about the S.A.L.T model and how to use this to defuse any conflict and how to identify the best way to do this.
Nathan Richards, Commercial Operations Manager

Learning about the different ways to communicate and how we need to be mindful of others and how different we may need to change the way we speak was invaluable.
Customer Service Consultant

I felt that the training was very professional, friendly, and interesting.
Customer Service Consultant

I loved the conversations around leadership, conflict resolution, performance management and how to get the most out of a team member by using different techniques.
Sales Team Leader – North West

Dealing with conflict was the most valuable part of the program for me as it gives me a methodical way of dealing with people with conflicting ideas.
Electrician / Technician

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