Best practice incident investigation
(2-day program)


Participants in this program acquire an understanding of incident response and investigation. They delve into the procedures that should be adopted in the event of an incident and learn how to accurately identify and carry out an incident investigation that complies to both legal obligations and organisational guidelines. This program includes learning the skills to efficiently collect, organise, and analyse data using the systems at their disposal. Participants are also trained on how to effectively prepare, present, and critically review their findings in presentations tailored for specific target audiences.

At the end of this 2-day program, participants will be able to:

  • understand what is involved in incident response and incident investigation;
  • identify how to conduct a comprehensive incident investigation inclusive of research, analysis and recommendations;
  • understand how to collect, organise and analyse information using available systems;
  • practice incident investigation and presentation skills to enhance understanding and skill levels; and
  • explore what makes an engaging and effective presentation.

Gain nationally accredited units of competency.

When you’ve attended this module, have successfully completed your assessments and are deemed competent, you’ll receive a statement of attainment showing the units of competency gained.

Units covered in this module:

  • BSBWHS415 Contribute to implementing WHS management systems.
  • BSBINS401 Analyse and present research information.
  • BSBCMM411 Make presentations..

This two-day module is supported by workplace application and assessment and delivers three units toward BSB41419 Certificate IV in Work Health and Safety.

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This program is delivered via Zoom with a live facilitator, in a real-time, interactive training environment that you can access from anywhere via an internet connected computer or device. This is not a pre-recorded online program – it is the same experience as our highly interactive face-to-face programs.


While there are no educational prerequisites for this course, it is a program for people who work in in a leadership or supervisor capacity, regardless of which industry.  English language proficiency and literacy skills are needed to complete the course in the required time frame. The program also requires competency in using a computer or tablet devices for research.

A good level of numeracy is necessary to complete the learning and assessment activities in this program.

Please let us know when you enrol if we can support you.

Using the cloud-based interactive platform Zoom, you can gain your qualification with a live facilitator, in real-time, with a group of other participants, via computer from anywhere in the world with an internet connection and a device with a microphone and camera.

We don’t offer pre-recorded online programs or self-paced programs where you receive the materials and work it out for yourself. That’s not an effective way to learn and it’s not how we work. Workplace Dimensions are experts in live training. Our program simulates real face-to-face training, with expert facilitators, peers and all the activities, discovery learning and discussions you’d experience if you were working in a training room together. We offer the same experience of our face-to-face programs, delivered via computer. You’ll even get morning, afternoon, and lunch breaks – though, you’ll have to supply your own muffins and coffee!

We supply workbooks, handouts and assessments via post to your home or workplace. We look after logistics in the same meticulous way we do with our face-to-face programs.

The Zoom software only requires an internet connection and works cross-platform on all PC and Mac desktop computers, devices and smartphones that have a camera and microphone, which most devices already have.

The Zoom software platform is free for you to use and is available either in-browser (through Chrome, Firefox etc.), as a downloadable app for computers and devices, or can be integrated into your company intranet.

Zoom also encrypts all content at the application layer using the Advanced Encryption Standard (AES) 256-bit algorithm, and we use password-protected sessions to enhance this security.

We have technical support resources to seamlessly support you if you are not familiar with working with this type of technology.

If you need support setting up or using Zoom, we have a team member available running weekly Wednesday Zoom testing sessions (or by appointment) to ensure you are confident with using Zoom before the program starts.

Best practice incident investigation (2 days)

Time each day: 8.00am-4.30pm EST via Zoom.

Investment: $750* AUD per module

*Note GST does not apply on accredited training.

Before enrolling in this program, ensure you’ve downloaded and understood the student handbook.

It explains your rights as a participant in our programs and the policies and procedures relevant to your enrolment into a nationally recognised qualification program including the cancellation, refund and transfer policy, including what happens if we cancel a program.

By clicking “Enrol Now” on the last page of your enrolment form, you are agreeing to the terms and conditions contained within the handbook.

Download the handbook here:

Name Date Time Location Available Spaces Cost Enrol Self
BSB41419 Certificate IV Work Health & Safety 18 & 19 April 2024 Block Four 18 & 19 April 2024 08:00 am – 04:30 pm Zoom/Melbourne 24 $750.00

This module is part of the BSB41419 Certificate IV in Work Health and Safety.

Designed for those working as supervisors, WHS personnel, or workers, the BSB41419 Certificate IV in Work Health and Safety provides the skills and knowledge for those in any WHS-related role to manage risks, apply relevant WHS laws, and to contribute to WHS within the workplace.

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Want this program customised for your workplace and industry?
Let’s talk.

Call us on 03 9510 0477.