The BSB40520 Certificate IV in Leadership and Management gives you the skills and knowledge to lead and guide others in the workplace and to manage effective, motivated, high performing teams in all types of organisations and industries.

Workplace Dimensions public programs are for individuals who want the same high-quality training we deliver to our top-tier LDN corporate clients.

Our training is available through our LDN-i platform, a live, facilitator-led, interactive training environment over an internet-connected computer or device. This is not a pre-recorded online program – it is the same experience as our in-person programs.


The full qualification is delivered in 4 blocks.

You can undertake the full qualification and when deemed competent gain BSB40520 Certificate IV in Leadership and Management, or you can undertake a single block of interest and on completion be awarded the individual units of competency.

THE program BLOCKS
This two-day module supported by workplace application and assessment delivers three units toward BSB40520 Certificate IV in Leadership and Management.

Good communications have long been positioned as one of the fundamental skills of strong leaders. Quality interpersonal skills have been proven to build trust and robust relationships that underpin the development of teams and increase the influence of an individual both internally and externally. This two-day program addresses these skills not as a ‘nice to have’ but rather as fundamental to the achievement of improved results through interactions with others. Increased productivity, delivery of efficiencies and reduced rework due to miscommunication are only some of the deliverables that this module seeks to achieve.

Participants attending this module will build the ability to flex to the way they communicate to the preferred communication styles of others. This is achieved through gaining deeper listening skills and more informed ‘reaction management’. Whether with direct reports, clients or peers, participants will learn how to give effective feedback, constructively engage in conflict by listening to different perspectives and seeking to deal with others respectfully and confidently.

Units covered in this module:

  • BSBXCM401 – Apply communication strategies in the workplace
  • BSBCMM412 – Lead difficult conversations
  • BSBLDR412 – Communicate effectively as a workplace leader

At the end of this module participants will be able to:

  • Evaluate appropriate methods of communication, identify barriers to effective communication and engage others in ideas generation
  • Ask quality questions and listen more deeply for increased understanding of core issues and motivations
  • Develop trust and confidence in others through quality interactions that deliver the agreed outcomes
  • Run presentations and meetings that engage others, create two-way conversations that result in action
  • Give effective feedback for performance improvement
  • Self-manage difficult conversations for more effective outcomes
  • Manage difficulties in the workplace and work performance to create positive outcomes
  • Engage in effective record keeping and reporting on communication outcomes
  • Maintain networks and sustain quality relationships with teams, peers and clients, monitoring satisfaction levels and addressing issues proactively.

This two-day module supported by workplace application and assessment delivers four units toward BSB40520 Certificate IV in Leadership and Management.

Leaders who can harness a team environment that is inclusive, where individuals know how they add value to the broader business and who are clear about expectations on their performance will achieve results far beyond those that do not. Team leadership requires an understanding of what individuals and the group need in different situations in order to feel confident, competent and to continue to build skills with the evolving workplace.

Designed both for managers of intact teams, project teams and for team members working in a matrixed organisation, this module outlines the key stages of team development and how to move the team from early relationship development through to an aligned focuses on goals and collaborative work flow. This two-day program also focuses on planning and prioritisation in order to create efficiencies, reduce rework and optimise individual performance.

Units covered in this module:

  • BSBLDR411 – Demonstrate leadership in the workplace
  • BSBLDR414 – Lead team effectiveness
  • BSBXTW401 –Lead and facilitate a team
  • BSBLDR413 – Lead effective workplace relationships

At the end of this module participants will be able to:

  • Better appreciate where to focus their energy in order to increase influence and reduce lost time on things beyond their control
  • Plan, prioritise and evaluate resources in order to create efficiencies and optimise performance
  • Identify opportunities to delegate tasks to support individual skills development and in-role growth
  • Recognise behaviours that occur at each stage of team development
  • Intervene appropriately to lead individuals through the stages of team development (either as a manager or team member)
  • Review their current team against the characteristics of a high performing team and develop strategies to progress toward this
  • Build a vision and compelling reason to motivate team members and subcontractors to work together toward optimal performance
  • Set goals to support a growth mindset and opportunities for development
  • Create action plans that can be implemented with current teams

This two-day module supported by workplace application and assessment delivers three units toward BSB40520 Certificate IV in Leadership and Management.

Leaders are required to think quickly, innovate and make decisions in a fast-paced environment. Participants discover how to adapt their leadership style, to successfully solve the many problems leaders face on a day-to-day basis, to deliver on robust outcomes in complex work environments while juggling conflicting priorities. Participants will learn how to apply critical thinking to innovate and continuously improve, while confidently understanding how to manage projects and plans in an ever-changing environment.

Units covered in this module:

  • BSBOPS402: Coordinate business operational plans
  • BSBPMG430: Undertake project work
  • BSBCRT411: Apply critical thinking to work practices

At the end of the module participants will:

  • Learn how to solve problems with innovative thinking
  • Explore how to manage contingencies that arise when implementing something new
  • Understand the difference, and need for, critical and creative thinking in the innovation process
  • Learn how to manage stakeholders in the innovation processes
  • Discover how to increase productivity through co-ordinating business operational plans
  • Discover how to evaluate and test ideas as solutions to problems

This two-day module supported by workplace application and assessment, delivers two units toward BSB40520 Certificate IV in Leadership and Management.

Units covered in this module:

  • BSBLDR521– Lead the development of diverse workforces
  • BSBTWK503 – Manage meetings

Day 1 – Leading diversity

Day 1 will centre on diversity and inclusion. There will be discussions on diversity of thought, actions, beliefs, and practice. Learn how promoting an inclusive workplace can support your team’s growth and productivity. Designed to uncover conscious and unconscious barriers to accepting of difference, you will leave with a new understanding and awareness of this topic.

During this module participants will:

  • Build personal relevance around what diversity and inclusion means
  • Understand the personal and business benefits of diversity and inclusion
  • Determine the internal and external barriers that prevent inclusion in the workplace and learn what to do when the barrier presents itself
  • Learn how to embed diversity into plans and day to day operations; and
  • Discover how to support the development of a diverse and inclusive workforce
  • Identify your own beliefs and attitudes in relation to diversity and inclusion in various areas

DAY 2 – Managing change

Day 2 will centre around change as a constant. Change of priorities, team members, deadlines, skills, briefs, boundaries, leadership, and job roles. In this one-day program understand how to manage change within yourself and your team, and importantly how to manage constant change and the corresponding change fatigue. Discover how to communicate change that empowers productivity not polarises action

During this module participants will:

  • Understand how change affects performance and a Leader’s role in this journey
  • Recognise the signs of change fatigue, what causes it and potentially what could tip people over the edge
  • Discover what people need most during change and what a Leader can do to help their team manage change fatigue and uncertainty (including the impact on people’s reactions and emotions) and create a climate of certainty in the face of shifting priorities.

This program is delivered via Zoom with a live facilitator, in a real-time, interactive training environment that you can access from anywhere via an internet connected computer or device. This is not a pre-recorded online program – it is the same experience as our highly interactive face-to-face programs.


While there are no educational prerequisites for this course, it is a program for people who work in in a leadership or supervisor capacity, regardless of which industry.  English language proficiency and literacy skills are needed to complete the course in the required time frame. The program also requires competency in using a computer or tablet devices for research.

A good level of numeracy is necessary to complete the learning and assessment activities in this program.

Please let us know when you enrol if we can support you.

Using the cloud-based interactive platform Zoom, you can gain your qualification with a live facilitator, in real-time, with a group of other participants, via computer from anywhere in the world with an internet connection and a device with a microphone and camera.

We don’t offer pre-recorded online programs or self-paced programs where you receive the materials and work it out for yourself. That’s not an effective way to learn and it’s not how we work. Workplace Dimensions are experts in live training. Our program simulates real face-to-face training, with expert facilitators, peers and all the activities, discovery learning and discussions you’d experience if you were working in a training room together. We offer the same experience of our face-to-face programs, delivered via computer. You’ll even get morning, afternoon, and lunch breaks – though, you’ll have to supply your own muffins and coffee!

We supply workbooks, handouts and assessments via post to your home or workplace. We look after logistics in the same meticulous way we do with our face-to-face programs.

The Zoom software only requires an internet connection and works cross-platform on all PC and Mac desktop computers, devices and smartphones that have a camera and microphone, which most devices already have.

The Zoom software platform is free for you to use and is available either in-browser (through Chrome, Firefox etc.), as a downloadable app for computers and devices, or can be integrated into your company intranet.

Zoom also encrypts all content at the application layer using the Advanced Encryption Standard (AES) 256-bit algorithm, and we use password-protected sessions to enhance this security.

We have technical support resources to seamlessly support you if you are not familiar with working with this type of technology.

One of our team will contact you a few days before the program starts and make sure you are fully set you up so you’re confident with using Zoom before the program starts.

*Note GST does not apply on accredited training.

Book into BSB40520 Certificate IV in Leadership and Management

There are currently no program dates available.

Want this program customised for your workplace and industry?
Let’s talk.

Call us on 03 9510 0477.